Refund policy

Effective Date: August 25, 2025

At My Almaarii, every garment is crafted with precision, care, and attention to detail. Because our outfits are custom-made, made-to-order, or tailored in limited quantities, all sales are final. Please review the following terms carefully before placing your order:

1. General Policy

  • We do not accept returns, refunds, or exchanges once an order is confirmed, except in the rare event of a clear manufacturing defect attributable to us.

  • Please ensure that your measurements, fit preference, and order details are accurate at the time of purchase.

2. Exceptions – When a Claim is Valid

A return or exchange will only be considered if:

  • The garment arrives damaged or defective due to our error.

  • The item received is substantially different in size, style, or fabric from what was ordered.

All claims must be submitted within 7 days of delivery to info@rivesse.com, along with supporting photos. Claims submitted after this period may not be honored.

3. Non-Returnable Categories

  • Made-to-measure or custom garments

  • Made-to-order outfits

  • Jewelry, shoes, and embroidered/embellished items

  • Sale, promotional, or discounted pieces

4. Fit & Measurement Disclaimer

  • We offer one complimentary adjustment on custom outfits to ensure comfort.

  • Changes in body size or weight fluctuations after measurements are taken are not our responsibility.

  • Customers may choose Slim, Comfort, or Very Comfort fit at the time of order. No additional alterations will be provided beyond this.

5. Order Cancellations

  • Orders canceled within 24 hours of payment confirmation are eligible for a full refund.

  • Orders canceled after 24 hours will forfeit 50% of the product value to cover fabric procurement and production costs.

  • Once production has begun, no cancellations are permitted.

  • Orders Canceled after 48 hours, no refund will be permitted

6. Shipping & Duties

  • Customers are responsible for all customs duties, tariffs, or VAT as per their country’s regulations.

  • Shipping charges are non-refundable once an order has been dispatched.

7. Final Note

We encourage all customers to review our size guide, fabric swatches, and measurement tutorials before placing an order. If you have any questions, please contact us prior to checkout—we’re here to assist you in making the right selection.

Your satisfaction is our priority, but as a luxury custom brand, our policies are designed to maintain fairness, uphold craftsmanship, and respect the bespoke nature of our work.